@asspirin
i could see portraits using customization. there you could see facial features, hair, eyes (maybe), etc. they could even sell portrait borders similar to Path of Exile.
I could see character customization on the character select screen but other than the portrait i wont be looking at my characters close enough to remember what color their eyes are or even what, if any, piercings they have.
...or be good demon to become angel
You have more people to guide to the FAQ or the search bar x)